Frequently Asked Questions
❤️ Click here: Where can i purchase american girl doll gift cards
Dolls are repaired in the order in which they are received, and they remain unopened in their shipping boxes until it is their turn to be admitted. Delivery calculation starts on the first business day after the order is placed business days are Monday through Friday, not including holidays. Drop off your package at any FedEx or USPS location or USPS collection box, or place the package in your residential mailbox.
On the Select Payment page under Select Payment Method, choose Gift Card. Promotional or sale items are available while supplies last.
Frequently Asked Questions - You can buy genuine American Girl® products in a variety of convenient ways: at americangirl.
No, you can place an online order without creating an account. If you choose to register, we recommend you print your registration page to use for future reference and note your email and password in a secure location. Yes, we are committed to providing you a secure shopping experience. For your security, we use the industry-standard Secure Sockets Layer SSL technology to prevent any private information you enter from being intercepted. Please see the American Girl website and for more information. We're sorry that we cannot accept orders via e-mail. Sending personal information, especially your payment information, in an e-mail is not safe or secure and should not be done. If you need to place an order and cannot access the American Girl website, please call our toll-free number at 800-845-0005 7a. Central Time on weekends. Holiday hours may vary. If your website order is shipped to Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington, or Wisconsin you will pay any applicable state and local sales tax. You will receive an order number on screen after submitting your order. We suggest you print this screen for future reference. To receive a confirmation of your order, you must include your e-mail address in the checkout process and check the e-mail confirmation box. Please be sure to provide your full e-mail address, without spaces. You will normally receive an initial e-mail within five minutes of placing your order, although during busy periods, e-mail confirmations may be delayed. A detailed confirmation, including items ordered, shipping addresses, and order total will be sent within two hours of placing your order. Please do not call to check your order status before two hours have passed. Our order system needs time to process the information you send us, and our operators cannot access that information before the system is ready. Please note: The last thing we want to do is ruin a surprise, so please be aware that the detailed e-mail confirmation you receive will include a comprehensive summary of your order. If there is a chance your gift recipient might see this e-mail confirmation, we encourage you to take the necessary precautions to keep the secret! Our goal is to ship your order as quickly as possible, subject to availability, receipt of payment, and credit card authorization. If you have not received an e-mail confirmation from the American Girl website within two hours of placing your order, please e-mail us at. In order for us to provide the best customer service, please include your full name and ZIP code in your e-mail. Web-only specials are offered periodically throughout the year. You may register with your e-mail address to receive information about these promotions. Special offers and discounts cannot be applied to previous purchases. Promotional or sale items are available while supplies last. We reserve the right to limit quantities or refuse orders. Although we are unable to change an order once it has been submitted, many products may be returned for an exchange or a merchandise credit within two years of purchase. A refund may also be available within two years of purchase with your original proof of purchase from American Girl. Shipping and processing fees are non-refundable. Please visit for details. Although we are unable to cancel an order once it has been submitted, many products may be returned for an exchange or a merchandise credit within two years of purchase. A refund may also be available within two years of purchase with your original proof of purchase from American Girl. Shipping and processing fees are non-refundable. Please visit for details. If your billing address is in a country other than the U. Central Time on weekends. From elsewhere, call 608-831-5210. Holiday hours may vary. ORDER STATUS For questions about an order already placed, e-mail us at ; call 800-845-0005 seven days a week, 7a. Central Time on weekends. Holiday hours may vary. Box 620497, Middleton, WI 53562-0497 We welcome your comments and questions. All comments become the property of American Girl. Delivery dates are estimates only. Delivery calculation starts on the first business day after the order is placed business days are Monday through Friday, not including holidays. Use guaranteed rush shipping to ensure arrival by a specific date. When applicable, surcharges for large or heavy items are noted following the item price. In most cases, we ship to P. Yes, for international shipping rates, please call our customer service department between 7a. Central Time on weekends. Holiday hours may vary. From within the U. From elsewhere, call 608-831-5210. Recipient is responsible for all taxes and duties. American Girl gift cards may be redeemed at americangirl. Shop our site to find the items you wish to purchase and add them to your shopping bag. On the shopping bag page, click Checkout. On the Select Payment page under Select Payment Method, choose Gift Card. Enter the gift card number and PIN the 4-digit number located on the back of your gift card and click Apply. If the balance available on your gift card is less than the total cost of your order, you will be asked to provide an additional form of payment. You may use up to 10 American Girl gift cards for payment at americangirl. American Girl gift cards can be redeemed for products and services sold at American Girl stores and as payment for any dining and birthday party experiences in an American Girl Cafe or Bistro, including all taxes. Pre-paid special events and deposits must be paid with a debit or credit card. For more information on, or to make reservations for, pre-paid special events or American Girl birthday packages, please call 877-247-5223 to speak to a Retail Service Support Associate. Funds may still remain on your gift card if we cannot fulfill all or part of your order and do not charge your gift card account, or if we cancel all or part of your order and do not charge your gift card. In either of these cases, you will need both the gift card number and the PIN to place a new order. Yes, gift wrapping is available for most items on our website. Packages are attractively wrapped in pretty paper with a satin ribbon. You can also add a personalized gift message! American Girl is happy to provide a 15% discount for all U. This discount is exclusively available at all American Girl retail locations and can be applied to a broad assortment of American Girl products. Also, we sell our WellieWisher products through select Army and Airforce Exchange Service AAFES and Marine Corp Exchange MCX locations. RETURNS OR EXCHANGES A refund of the purchase price is available with your original proof of purchase from American Girl store receipt, packing slip or order number within two years of purchase. A merchandise credit will be issued if the purchase cannot be verified. A refund or credit will be issued for the purchase price, current list price, or prorated price depending on the item s returned. We reserve the right to assess the value of items returned. Shipping and processing fees are non-refundable. You have two options for making a return. American Girl locations within two years of purchase. For locations, visit americangirl. Please note: Merchandise purchased from an American Girl retail store in the US, over the phone through our customer service department, or at americangirl. We only accept returns of products purchased directly from American Girl. Please return all other products to the original place of purchase. All returns are monitored and may be limited. After you have completed the form, click on the link to print the flat-rate mailing label available to US customers only. Place the return form inside the shipping box. Pack your item s in a sturdy cardboard box and affix the label to the outside of the box. Drop off your package at any FedEx or USPS location or USPS collection box, or place the package in your residential mailbox. Or, if you do not want to use the flat-rate mailing label, you may print a pre-addressed shipping label. After you have completed the form, click on the link to print a pre-addressed label. Place the return form inside the shipping box. Pack your item s in a sturdy cardboard box and affix the shipping label to the outside of the box. Ship your package via small parcel carrier such as FedEx or insured US Mail for your protection. If you don't want to use the flat-rate mailing label, please visit to complete a return form. After you have completed the form, click on the link to print a pre-addressed shipping label. Place the return form inside the shipping box. Pack your item s in a sturdy cardboard box and affix the shipping label to the outside of the box. Ship your package via small parcel carrier such as FedEx or insured US Mail for your protection. You can reach our staff in the following ways: Call us at 800-845-0005 seven days a week, 7a. Central Time on weekends. Holiday hours may vary. Write to us at American Girl, P. Box 620497, Middleton, WI 53562-0497. E-mail us at with questions or comments about our catalogue, e-commerce site, or the Play American Girl features on americangirl. TECHNICAL ISSUES The American Girl website receives quite a bit of traffic, especially during the holiday season. We attempt to balance our traffic load, but sometimes the demand exceeds our capabilities. Please be assured we are doing our best to meet your needs. We thank you for your patience. If you receive a message about the server being unable to locate the DNS entry, please make sure you have typed in the correct website address, and try again. If you continue to have difficulties, quit the browser, re-launch it, and try the website address again. If the information provided in our FAQ section does not answer your particular question, please e-mail us at. However, response times may vary depending on the volume of e-mail. If you need an immediate response, please call our toll-free Customer Service number at 800-845-0005 between 7a. Central Time on weekends. Holiday hours may vary. BATTERY RECYCLING To find the nearest Household Hazardous Waste Facility, go to and follow these instructions: Enter your ZIP code in the upper left box. Under the heading LOCAL SERVICES, click on HOUSEHOLD HAZARDOUS WASTE. In the HOUSEHOLD HAZARDOUS WASTE box in the middle of the page, click on MERCURY CONTAINING ITEMS. Locate the nearest Household Hazardous Waste Facility nearest you. Each year, American Girl donates overstock and returned merchandise to Madison Children's Museum, whose volunteers prepare the products for an annual sale. It attracts more than 5,000 shoppers per year from around the country. Call 608-256-6445 or visit Madison Children's Museum for more information. MODELING We offer a 100% guarantee on all American Girl® merchandise. If you are not completely delighted with your purchase, please return it for an immediate exchange, credit, or refund. A refund or credit will be issued for the purchase price, current list price, or prorated price depending on the item s returned. Just follow these simple steps to complete the return process. Every American Girl® product is labeled with an age-grading icon to ensure your purchase is appropriate to the age of the recipient. Age-grading information is also available on our website's e-commerce product pages and in our catalogues. Age-grading is determined by which developmental stage the product is most appropriate for. Our priority is the safety of the children who play with our toys, and American Girl has some of the most rigorous quality and safety testing in the toy industry. We monitor all of our vendors and demand testing results for all of our products to ensure that they meet or exceed US Federal Safety Requirements. In addition, our products are continually monitored by our internal Product Integrity Group, as well as an independent monitoring program to ensure objective checks and balances to evaluate compliance to our stringent standards. If any problems are discovered, we are committed to taking prompt, responsible corrective action. You can be certain your product is authentic if purchased at americangirl. American Girl also distributes print products and small gift items through well-known, reputable booksellers and retailers nationwide. If your product was purchased elsewhere, we cannot guarantee that it is genuine. You can buy genuine American Girl® products in a variety of convenient ways: at americangirl. You can also call 800-360-1861 to place an order. Please note that we do not sell American Girl products at our corporate headquarters location. The American Girl headquarters in Middleton, Wisconsin, are primarily office and warehouse facilities. We do not sell American Girl dolls or accessories, although some of our products are on display in the lobby. However, if you visit one of our retail locations, you can explore a wide selection of our products and enjoy all of the experiences and events that we offer. We don't recommend regular washing of the doll's hair since it can make it frizzy and damaged. However, sometimes spills happen and her hair needs to be cleaned. If that's the case, we can help. Call one of our doll doctors at 800-845-0005 or e-mail them at and they can walk you through the steps to make sure the hair comes out looking its best. We're glad you asked. Doll hair needs special care to keep it looking its best. You'll want to start with the right tools because the techniques are different depending on if the doll has straight, curly, or textured hair. You can find detailed tips on brushing, misting, and styling all types of American Girl doll hair in our section. Before admitting her, please call us for a consultation at 800-845-0005 or e-mail us at. We'll ask you to describe what you believe caused the problem and provide any other details regarding the doll's eye. Our doll doctors can assess the situation and give you the best advice on whether she can be fixed at home or needs to be admitted to the Doll Hospital for expert care. On American Girl dolls, the neck cord is used to secure the head to the doll's body. It's designed to remain outside of the body instead of being tucked in—or, oops, cut off—so that we can easily replace a doll's head if necessary or make other repairs. If her head has come unattached, please send your doll to the Doll Hospital for a head reattachment. Insert the head into the body face up. It can be helpful to have a second person assist by keeping the tension tight. Occasionally the elastic cords used to attach a doll's limbs to her torso seem too stretchy. Without pliability, the cords would easily fray because of the extra tension on them. If the limb seems very floppy and the limb dangles from the socket, it's definitely time to send her to the Doll Hospital for a limb reattachment! A damp washcloth may help to remove lighter marks, but ink or marker stains may require more effort. For these tougher stains, please contact us at and we can provide a stain removal process you can do at home that is highly successful. You also have the option of admitting your doll to the Doll Hospital for a limb or head replacement. This service is included for any repair performed at the. Sorry, we only treat American Girl dolls. Due to safety concerns, if you want to admit a doll that has been contaminated in any way, please call Customer Service at 800-360-1861 to discuss your options. A Doll Hospital visit take approximately two to four weeks, depending on volume, from the date of admission for the patient to return home. Because of the high volume of patients sent in December, we recommend that any doll who needs to be home in time for the winter holidays, be shipped to American Girl no later than the middle of November. Dolls are repaired in the order in which they are received, and they remain unopened in their shipping boxes until it is their turn to be admitted. Regretfully, our Doll Hospital staff is unable to replace wigs. To ensure the wig will not come off, our doll manufacturer applies permanent glue. To remove the wig would be very difficult and could result in damaging the doll's head. If there is a problem with the hair, the entire head must be replaced. If you girl has a doll like Molly® or Kaya®, who has had braids for a long time, her hair will likely have waves in it when you take the braids out—just like your hair would. To lessen the wave, lightly mist her hair with water and gently brush it with a wire from the bottom up. Although it may take a little time, the wave will gradually lessen. If you have other questions about how to care for doll hair or if your girl wants to learn some new styles, visit the section. Offer valid only at American Girl® online. No refunds or adjustments on previous purchases, returns or exchanges, or orders in progress that have not yet shipped. We reserve the right to limit order and item quantities. Unfortunately, the offer will not be extended if you are unable to order due to technical issues.
Opening American Girl Gifts
Call one of our doll doctors at 800-845-0005 or e-mail them at and they can walk you through the steps to make sure the hair comes out looking its ring. After you have completed the form, click on the link to print a pre-addressed shipping label. All trademarks not owned by Raise that appear on this site are the property of their respective owners. MODELING We offer a 100% guarantee on all American Girl® merchandise. Buy North Girl gift cards to save on presents for daughters, nieces, and friends. To ensure the wig will not come off, our doll manufacturer applies permanent glue. To remove the wig would be very difficult and could result in damaging the doll's head. You will receive an solo number on screen after submitting your order.
